Instroom is a Software-as-a-Service (SaaS) product. Because access is digital and granted immediately upon payment, our refund policy is specific and limited. Please read it before subscribing to a paid plan.
This Refund Policy explains when and how Armful OPC — a One Person Corporation registered in the Republic of the Philippines, trading as Armful Media and the owner and operator of Instroom ("we," "us," or "our") — issues refunds for payments made for the Instroom platform and its paid features.
We want you to be confident before you pay, which is why Instroom offers a free-forever plan with no time limit and no credit card required. If you run into a genuine problem on a paid plan, please contact our support team first — most issues can be resolved without a refund.
Instroom uses workspace-based billing — you are charged per workspace you own, not per user or seat. Every plan includes unlimited team members.
| Plan | Price | Billing |
|---|---|---|
| Basic | Free forever | No charge, no card required |
| Solo | $19/mo, or $15/mo billed annually ($180/year) | Monthly or annual, in advance |
| Team | $49/mo, or $39/mo billed annually ($468/year) | Monthly or annual, in advance |
| Agency | Custom | Quoted per agreement |
The Basic plan is offered at no cost and is not subject to billing or refunds. There are no charges associated with it, and you can use it indefinitely within its limits.
We will issue a refund in the following circumstances:
You were charged more than once for the same billing period due to a technical error on our end.
A charge was made to your payment method without your authorization, and you notify us promptly.
The Service was unavailable for more than 72 consecutive hours due to issues on our side — not third-party platforms or scheduled maintenance.
You were billed after a confirmed cancellation had already taken effect.
New subscribers who have not previously held a paid Instroom subscription may request a full refund within 7 days of their first charge if unsatisfied.
We charged you at an incorrect price due to a pricing error on our platform.
We do not issue refunds in the following circumstances:
You no longer wish to use the Service after your billing period has begun, beyond the 7-day new-subscriber window.
You paid for a billing period but did not actively use the Service during that time.
You cancel mid-period. Access continues until the period ends; no prorated refund is issued.
Your account was suspended or terminated for a breach of our Terms of Service.
A feature was affected by Instagram, TikTok, Google, or another third party restricting API access — outside our control.
Annual plans are prepaid for 12 months at a discounted rate (Solo: $15/mo billed annually; Team: $39/mo billed annually).
Instroom offers companion tools alongside the core platform:
We will update this policy before any new paid tool or add-on becomes available for purchase.
To request a refund, please follow these steps:
Please contact us before initiating a chargeback with your bank or card provider — most issues are resolved quickly through support, while a chargeback can take much longer.
Filing a chargeback without contacting us first may result in immediate suspension of your account pending investigation. If a chargeback is found to be fraudulent or made in bad faith, we reserve the right to recover the disputed amount and to permanently terminate the associated account.
Nothing in this Refund Policy limits or excludes your statutory rights as a consumer under the laws of the Republic of the Philippines, including the Consumer Act of the Philippines (RA 7394) and related regulations. If you believe your consumer rights have been violated, you may also contact:
We handle all refund requests in good faith and in compliance with applicable Philippine consumer-protection laws.
For all billing and refund-related inquiries, please reach us at:
© 2026 Armful OPC, trading as Armful Media (SEC Reg. No. 2024090169123-01). Instroom is a product of Armful OPC. All rights reserved.